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10+
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00 · Status
Experienced Business Analyst with 10+ years driving complex, cross-functional initiatives.
Experienced Business Analyst with 10+ years of experience driving complex, cross-functional initiatives across SaaS, Healthcare, E-commerce, and Aerospace environments in North America and Europe. Proven ability to own ambiguity, translate business strategy into executable system design, and deliver revenue-generating, scalable platforms in regulated and high-stakes environments.
Recognized for operating above role scope — partnering with executives, engineering, UX, and vendors to shape product direction, establish delivery frameworks, and accelerate time-to-value. Deep hands-on expertise in Agile product delivery, requirements architecture, process optimization, and change adoption.
◉ Currently shipping
Yaumy
Senior Business Analyst · SaaS · Canada. Led the conception, design, and delivery of a multi-module productivity SaaS platform from zero to functional product.
Jun 2025 — Present
Direct line
oksana.makarova.2023@gmail.com
Replies within two business days.
◌ Previously shipped
Pacific Programming & Tech Inc.
Senior Business Analyst · Contract · Canada. Delivered internal business and marketing systems on contract.
Mar 2024 — Dec 2024
01·Core Strength
Where I operate at depth.
01Salesforce Health Cloud and Enterprise Systems 02Product and Platform Business Analysis (End-to-End Ownership) 03Agile / Scrum Delivery in Multi-Team Environments 04Requirements Architecture (Functional and Non-Functional) 05Process Modeling and Optimization (BPMN, ERD, State Models) 06Stakeholder Leadership (Business, Clinical, Technical, Executive) 07Revenue, Cost, and Efficiency Impact Delivery 08Global, Distributed Team Collaboration
02·Experience
Six roles across SaaS, healthcare, e-commerce, and aerospace.
Senior Business Analyst
Yaumy
ProjectConfidential Productivity SaaS Startup — Led the conception, design, and delivery of a multi-module productivity SaaS platform from zero to functional product, operating at the intersection of product management, business analysis, and delivery leadership.
- Defined product vision, user personas, value propositions, and success metrics in collaboration with founders and technical leadership
- Authored comprehensive product requirements, epics, user stories, acceptance criteria, and system workflows across multiple functional domains
- Coordinated cross-functional execution, establishing Agile delivery rituals and backlog governance
- Led scope prioritization, MVP definition, release planning, and trade-off decisions under tight resource constraints
- Designed core workflows, data models, and integration concepts to support scalability and future monetization
Senior Business Analyst
Pacific Programming & Tech Inc.
ProjectInternal Marketing Application development, Contract — Delivered internal business and marketing systems, partnering directly with business owners, developers, and external vendors.
- Led requirements discovery sessions with stakeholders to define business needs, constraints, and success criteria
- Translated business objectives into functional specifications, user stories, and process models supporting development and deployment
- Acted as a primary liaison between business and technical teams, resolving ambiguity and aligning priorities
- Supported change management and rollout activities to ensure adoption of new functionality
- Identified dependencies, risks, and process inefficiencies, informing delivery decisions
Business Analyst
Rich Media Systems
ProjectProduct distribution optimization — Optimized product distribution and internal delivery efficiency within an Agile environment.
- Implemented and operationalized Agile / Scrum ceremonies, improving delivery predictability and team throughput (~30%)
- Owned backlog structure and grooming for 20+ sprints, ensuring readiness and clarity
- Designed internal guidelines and knowledge assets, reducing onboarding time by ~60%
- Analyzed existing business processes and identified opportunities for automation and optimization
Business Analyst
Softserve
ProjectDelivered enterprise healthcare platforms in regulated environments, including Salesforce Health Cloud implementations. Key initiatives: Salesforce Health Cloud workflow platform for care teams; medication management and pharmacy integration systems; medical billing and telemedicine solutions.
- Contributed to delivery of a scalable healthcare platform generating ~$9M in revenue within 9 months
- Led requirements elicitation and solution design across clinical, operational, and technical stakeholders
- Modeled complex workflows using wireframes, BPMN, and data diagrams
- Acted as a trusted partner to product owners and delivery leads in shaping scope and release strategy
Business Analyst
DEKA
- Established standardized business analysis practices across a 20+ person team
- Identified and shaped 30+ new product features through stakeholder collaboration
- Led cross-functional initiatives to optimize backend processes and improve delivery flow
Analyst — Business and Market Analysis
Yuzhnoye SDO
- Conducted market and competitive analysis across aerospace, satellite systems, engines, IoT, M2M, and defense domains
- Supported international stakeholder communication and partnership initiatives
- Collaborated with engineering and leadership teams on long-term strategic initiatives
03·Education & Certifications
Where it was learned, where it was earned.
Education
Master's and Bachelor's Degree
Rocket Engines and Energy Units
Oles Honchar Dnipro National University
Dnipro, Ukraine · Sep 2010 — May 2016
Selected Certifications
- NPower, JITA2025
- ASCEND2024
- YWCA ASPIRE2024
- Process Flowcharts & Process Mapping2023
- The Complete Salesforce Certified Business Analyst Course2023
- Functional & Non-Functional Requirements2022
- Express Dive into Project Management2021
- SkillsUP — Diving into Business Analysis2019
04·Tools
The stack I work in.
Business & Delivery
- JIRA
- Confluence
- Workday
Data & Analysis
- SQL
- Excel
Modeling & Design
- BPMN
- ERD
- Draw.io
- Visio
- Figma
- Balsamiq
- Lucidchart
Methodologies
- Agile
- Scrum
- Waterfall
05·Contact
Open to senior Business Analyst roles.
Direct
oksana.makarova.2023@gmail.com+1 236 993 5525
Vancouver, BC
Channels
- linkedin.com/in/oksana-makarova
- Download CV (PDF, 132 KB)
- Vancouver · GMT−7 · replies in 2 business days