Oksana Makarova
Rocket Scientist Turned Business Analyst.
Business analyst with 14+ years of experience across aerospace, healthcare, e-commerce, and technology. I turn complex systems into clear requirements, messy processes into scalable workflows, and stakeholder chaos into aligned delivery — with a precision shaped by seven years of rocket science.
Career Trajectory
Experience
2010 — 2017
Trajectory Engineer
Yuzhnoye Design Bureau — Dnipro, Ukraine
Seven years inside Ukraine's premier aerospace design bureau, where a misplaced decimal could end a mission. Calculated orbital trajectories for launch vehicles, built mathematical models for multi-stage rocket dynamics, and learned that rigorous systems thinking isn't optional — it's survival.
- Orbital mechanics modeling for Zenit and Cyclone launch vehicle programs
- Failure mode analysis methodology that reduced mission risk by 23%
- Systems integration across 12 engineering disciplines with zero tolerance for ambiguity
2017 — 2018
Business Analyst
DEKA Company — Dnipro, Ukraine
First leap from aerospace: applying the same analytical frameworks that guided rockets to the messier, faster world of e-commerce logistics. Supply chains, like trajectories, have optimal paths — you just have to calculate them.
- End-to-end supply chain mapping across 200+ SKU categories
- Inventory optimization models that reduced stockout events by 34%
- Real-time KPI dashboards that gave leadership actual visibility, not noise
2018 — 2019
Business Analyst
SoftServe — Dnipro, Ukraine
Stepped into healthcare technology at Ukraine's largest IT services company — a domain where the consequences of unclear requirements rival aerospace. Clinical workflows, EMR integrations, and the hard problem of translating clinician needs into engineering specifications.
- Clinical workflow analysis across three hospital networks
- EMR integration requirements spanning HL7 and FHIR interoperability standards
- Requirements documentation for cross-functional teams of 40+ engineers and clinicians
2019 — 2021
Senior Business Analyst
Rich Media — Dubai, UAE
Relocated to Dubai to lead digital transformation across healthcare and government. Navigated stakeholder dynamics spanning three languages, two alphabets, and fundamentally different approaches to decision-making, consensus, and authority.
- Digital transformation delivery for two government healthcare platforms
- Cross-cultural requirements workshops in English, Arabic-context, and Ukrainian
- Documentation framework adopted by five project teams across the organization
2022 — 2024
Business Analyst
Pacific Health Systems — Toronto, Canada
Brought the full arc of aerospace precision and international experience to Canadian health-tech. Built documentation systems that compressed months of institutional knowledge into days of structured onboarding. Led requirements for patient-facing platforms serving half a million users annually.
- Patient journey mapping for a platform serving 500,000+ annual users
- Onboarding documentation that reduced new-hire ramp-up from three weeks to four days
- Accessibility-first requirements architecture aligned with AODA compliance
2022 — Present
Community Builder
Ukrainian-Canadian Tech Community — Toronto, Canada
What you carry across borders isn't just a résumé — it's pattern recognition, resilience, and the knowledge that your skills survive any crossing. Mentoring fellow Ukrainian professionals navigating the Canadian tech landscape.
- Mentored 15+ Ukrainian tech professionals through career transitions
- Organized quarterly community events connecting 100+ members across the GTA
- Career coaching specializing in translating international experience for local markets
The question was never whether the skills would transfer.
It was where to aim them next.
Skill Stations
Expertise
Process Architecture
Every complex system has an architecture — most organizations just haven't mapped theirs yet. I decompose ambiguity into clear, testable, executable workflows. From rocket flight sequences to patient care pathways.
Stakeholder Orchestration
Alignment isn't agreement — it's shared understanding of what matters and why. Three continents taught me how different cultures make decisions, surface disagreement, and ultimately build consensus.
Knowledge Systems
Most documentation is written once and abandoned. I build knowledge architectures designed to survive team turnover, scale with growth, and remain accurate — because the most expensive knowledge is the kind that walks out the door.
Cross-Cultural Operations
Operating across cultural boundaries isn't a soft skill — it's operational intelligence. The assumptions you don't examine are the ones that create the most expensive failures.
Toolkit
Skills
Product Launch Strategy
Program Coordination
Data Analysis & Insight
Systems Integration
Strategic Direction
Project Delivery
Risk Assessment
Root Cause Analysis
Opportunity Identification
Business Discovery
Business Architecture
Ecosystem Thinking
Proof Points
Case Studies
Zero-Ambiguity Requirements for Launch Vehicle Systems
Trajectory calculation systems at Yuzhnoye required integration across 12 engineering disciplines with absolute zero tolerance for ambiguity. In orbit...
Redesigning a Patient Platform Serving 500K+ Users
A Canadian health-tech company needed to untangle a patient-facing platform serving 500,000+ annual users. Years of incremental development had fractu...
Building Knowledge Systems That Survive Departure
A Toronto-based company with teams across four time zones was hemorrhaging institutional knowledge with every departure. Their documentation was a gra...
Foundation
Education & Certifications
2016 — Dnipro, Ukraine
Master's Degree
Rocket Engines & Energy Units
Oles Honchar Dnipro National University
Professional Development
Communication Range
Languages
English
Fluent
Ukrainian
Native
Russian
Fluent
Open Channel
Contact
Have a complex problem that needs clear thinking? I'd like to hear about it.
